Mercedes Cardona is the Quality Improvement Supervisor at Saban Community Clinic. She holds an M.S.H.S in Healthcare Quality from The George Washington University and brings more than ten years of healthcare research and QI experience. Mercedes searches for and identifies opportunities for improvement in patient completion rates for all of the UDS, HEDIS, and MCAS clinical quality measures through data analysis. She also assists in developing and closely monitoring process improvement activities through PDSA’s and the quality measure reports. Mercedes supervises the Chronic Disease Coordinators and assists other staff members with patient outreach, as needed. She works on projects such as improving Colorectal Cancer Screening rates through HealthTalk A.I., creating Care Plans for our diabetic patients, advancing patient-portal enrollment, leading Telehealth efforts, and monitoring operational data.